Basic Shipping Fees
- Asia Region: A flat rate of 15 HKD.
- Other Regions: A flat rate of 30 HKD.
Note: Shipping fees are calculated based on the delivery destination and are added to the order total before any applicable discounts.Free Shipping Eligibility
- Applicable Orders: Orders with a total amount of over 30 USD (or 230 HKD) are eligible for free shipping. This threshold is calculated after deducting any discounts or promotional offers applied to the order.
- Estimated Delivery Time: 5 - 14 business days from the date of shipment. However, due to the complexities of cross - border transportation, customs clearance procedures and logistics handovers may occasionally cause unforeseen delays.
- Logistics Update Guarantee: If there is no update on the logistics status within 30 days after the goods are shipped, customers can choose between a full refund or a free re - shipment. We sincerely appreciate your understanding and patience in such circumstances.
- Force Majeure Note: Delays resulting from customs inspections, which lead to extended logistics time and a delayed delivery date, are classified as force majeure events. These delays are not included in the 5 - 14 business day shipping time frame, and we cannot be held liable for such occurrences.
- Applicable Products: Most products in our store are covered by the free shipping offer.
- Exceptions: Action Figures, Electric Products, Designer Toys, DIY Products, and Oversized Blind Box Products are excluded from free shipping and will be subject to the applicable basic shipping fees.
Additional Information
- Order Processing Time: All orders are processed within 1 - 3 business days after payment confirmation, prior to shipment.
- Logistics Tracking: Once your order is shipped, a tracking number will be provided via email, allowing you to monitor the delivery status in real - time through our website or the designated logistics provider’s platform.
- Customs Duties & Taxes: Any import duties, taxes, or other charges incurred during cross - border transportation are the responsibility of the customer. We recommend checking with your local customs office for specific regulations before placing an order.